What You Need to Know About Apple Malware Removal and Prevention

mac virus dwightOne of the absolute greatest benefits of owning Apple products, specifically Mac computers, is the much lower rate of malware compared to PCs operating with Windows. But, as you may already know, Macs are far from impenetrable. So how do viruses get through, and what can you do about it?

First, let’s address this question: Are Macs really more secure? Well, not necessarily. The fact of the matter is that the lower occurrence of malware on Macs is a product of their smaller market share compared to Windows operating systems.

According the web analytics firm Net Applications, as of April of 2013 only 6.94 percent of desktop operating systems are Mac OSX. Windows, on the other hand, accounts for about 90 percent of all desktop operating systems. Therefore, it is much more profitable and efficient for hackers to target computers running Windows than it Mac OSX.

So, in other words when you get a virus on a Mac, it’s not because one “slipped through” a more secure operating system – it’s just because you came in to contact with a more rare but increasingly common OSX virus.

What can you do to avoid Apple malware, and what can you do to get rid of it?

First, prevention is always the best medicine. Here are some tips:

  • Don’t ever download anything from a pop up advertisement, especially not anti-virus software! Ironically, this is a common rouse for malware.
  • Install your updates. Updating your browser and your operating system will help keep you more secure, since updates often fix security flaws.
  • Avoid dubious or suspicious websites. If you are downloading things illegally, you are increasing your risk for getting malware.

So – you already have a virus. Sorry to hear that! You have a couple of options:

  • Download an anti-virus program. ClamXav is a favorite freeware program that can help prevent, detect, and remove malware from Mac OSX.
  • Contact a professional. Sometimes your DIY skills just aren’t advanced enough to tackle your malware problem. Luckily, these days you don’t have to bring your computer anywhere to get it fixed. iTOK offers remote tech support services and can banish your malware quickly and with no hassle.

More information can be found on this helpful thread on the official Apple discussion boards.

Best of luck to you!

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Meet the Techs: Efren De Anda

Efren 2Name
Efren De Anda

Title at iTOK
T1L3

Where did you grow up?
San Fernando California

How long have you been working for iTOK?
1yr/2months

Are you married?
Yes

How long have you been working in technology?
Ive been working in technology for the past 10 years

Where did you learn all of your mad computer skills?
I learned my computer skills at ITT tech and at home

What is the strangest computer problem you’ve ever run into? (And how did you solve it?)
The strangest computer problem I ever ran into was when a monitor had a black line through the display. It took me 3 the days to change the resolution to fix the problem

Are you a Mac or a PC person? (Or, do you just not care at all?)
I like both Mac and Windows computers

How many times a week does your Grandma/Grandpa/Mom/Dad/Uncle/Aunt call you to help them fix their computer?
Usually my family calls me twice a week to fix their computers

Favorite food?
My wife’s cooking

When you’re not fixing everyone’s technology and generally being awesome at it, what do you with your free time?
When I’m not fixing computers I spend time with my wife

What’s been the best vacation you’ve ever taken in your life?
When I met my wife

The worst?
When I was with my ex

Favorite Movie?
All the Marvel comics movies

Best book you’ve ever read? Why?
The Outsiders

Favorite site to visit on the internet?
newegg.com

Name one thing that would surprise people to learn about you.
I’m Mexican

When you were a kid, what would you do that would always get you into trouble?
I use to scared my sisters

What is the one thing you wish people would do to keep their computer running properly?
Not to install tool bars

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Meet the Techs: David McNeil

Name
David McNeil

david mcneil 2Title at iTOK
Remote Support Technician

Where did you grow up?
Wilkesboro, NC

How long have you been working for iTOK?
Since August 2012

Are you married? If so, what is the name of your significant other?
Yes, Kelly

Got any kids?
Yes

If you do have kids, what are their names and ages?
3 beautiful girls – Emily 18, Jillian 4, Natalia 2

How long have you been working in technology?
16 years

What got you interested in computers/technology in the first place?
I have always been interested in computers.  My first computer was a Commodore 64.

Where did you learn all of your mad computer skills?
Self taught and college

What is the strangest computer problem you’ve ever run into? (And how did you solve it?)
Everyday is an adventure providing remote support but I always find it interesting when the end user does not know where the power switch is.  Patience, patience.

Are you a Mac or a PC person? (Or, do you just not care at all?)
PC

What is the best piece of technology you’ve ever owned?
My 109 inch projection screen TV…. We love football on the big screen!

How many times a week does your Grandma/Grandpa/Mom/Dad/Uncle/Aunt call you to help them fix their computer?
LOL – Do they actually ever stop calling?

How long do you spend on the phone with your relatives when they call with computer problems?
Computer problems always turn into family updates so it could be an hour.

Favorite cereal?
Do Rise Crispy Treats count?  I hate milk!

When you were sick as a little kid, what did you watch on TV?
A-Team, Dukes of Hazzard

Favorite food?
Chinese

When you’re not fixing everyone’s technology and generally being awesome at it, what do you with your free time?
I am the youth director at church so I spend free time with family or church family.

What’s been the best vacation you’ve ever taken in your life?
New York City – New Years Eve

The worst?
Any time I can get away with family it is never bad.

Favorite Movie?
Star Wars

What is the #1 most played song on your iPod/MP3 device?
Any Casting Crowns song

Best book you’ve ever read? Why?
The Bible – I enjoy learning more about God.

If you could pick anyone, who would you choose as your mentor?
My Dad

What was the last thing you ate?
Chicken

What is the one thing you wish people would do to keep their computer running properly?
Do not download every free offer on the Internet

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4 Common Microsoft Outlook Problems Fixed

office outlook

Like a lot of people I spend most of my time at a computer, trying to tackle my personal and professional life. This email goes here, that email goes there… wait who is this email from? Sometimes I get so frustrated when technology doesn’t go my way. After tackling software updates, backing up my data, and having to deal with pesky viruses I realized it must be a lot more frustrating for people who aren’t as tech savvy as me. We’ll kids you’re in luck, below I’ve outlined how to fix your Microsoft Outlook problems and hopefully help you put your frustrations at bay.

Stuck in the Slow Lane

The sluggishness you may experience when running Outlook likely has to do with the Outlook.pst data file. This file is what holds all of your Outlook data, so by shrinking it down to a smaller size, you can increase Outlook’s operating speed. One way you can shrink the .pst file is to compact it. If this doesn’t speed things up for you, try archiving your old messages as well. This PCworld.com article can show you how.

Back it up Baby

Nothing is more frustrating than losing all your critical email data. To prevent this from happening to you, you should routinely back up your data. To do this, go to “Account Settings,” find and open your “Outlook.pst” file, and copy the contents to a location on your hard drive. Then, if you do lose your data, simply re-install Outlook and import your saved .pst file.

Not on the Same Page

With Outlook, when you log in from a different location, some of your emails or other data may not show up. To solve this problem, you will need to copy your .pst folder every time you switch locations. However, this is a huge pain if you change locations often, so you may just want to buy an Outlook-specific syncing software. Another option would be to access your desktop computer remotely and use Outlook from there. This way you can bypass syncing altogether.

Crash and Burn

If your Outlook is always crashing, the problem may be your Outlook add-ins. Try running Outlook in safe mode, and if it runs without crashing, you will know that one or more of your Outlook add-ins is responsible. For information on how to run Outlook in safe mode and how to find out which add-ins are causing the crashes, read this Computerworld.com article.

Still having issues with Outlook? Find out how iTok can help troubleshoot MS Outlook and get your email back up and running.

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Meet the Techs: Jason Bolte

Jason-BolteName
Jason Bolte

Title at iTOK
Member Care Technician

Where did you grow up?
St. Charles, MO

How long have you been working for iTOK?
About 4 months

Are you married? If so, what is the name of your significant other?
Yes, Barbara

Got any kids?
Three beautiful kids.

Jason-Bolte-2

If you do have kids, what are their names and ages?
Nick 17, Kyriana 10, Veronica 4

What’s the funniest thing one of your kids said to you when they were little?
Daddy, quit taping me up! (I was recording a video of him.)

How long have you been working in technology?
14 years

What got you interested in computers/technology in the first place?
Video Games

Where did you learn all of your mad computer skills?
Life

What is the strangest computer problem you’ve ever run into? (And how did you solve it?)
Everyday seems to present new challenges, I am just really good at troubleshooting to find the heart of the problem and fix the problem.

Are you a Mac or a PC person? (Or, do you just not care at all?)
I like both although I think Mac is a stronger overall product.

What is the best piece of technology you’ve ever owned?
My current work laptop is pretty cool (touch screen) and all.

How many times a week does your Grandma/Grandpa/Mom/Dad/Uncle/Aunt call you to help them fix their computer?
Not likely on a weekly basis because when I fix it there are usually no new problems to surface for a while.

How long do you spend on the phone with your relatives when they call with computer problems?
They see me in person.

Favorite cereal?
Yuck

When you were sick as a little kid, what did you watch on TV?
The Price is Right

Favorite food?
Bacon

When you’re not fixing everyone’s technology and generally being awesome at it, what do you with your free time?
Play video games with the kids

What’s been the best vacation you’ve ever taken in your life?
Mall of America in Minnesota stayed at Water Park of America and it was an all around good time.

The worst?
Jamaica. My whole family was almost kidnapped!

Favorite Movie?
There is no one favorite.

What is the #1 most played song on your iPod/MP3 device?
One by Metallica

Got a favorite quote that you recite regularly?
Treat others the way you want to be treated NOT the way they treat you.

Best book you’ve ever read? Why?
The Bible. Not all the way through it yet but do I need to explain the reason really?

Favorite site to visit on the internet?
I typically hit Yahoo, MSN and other sites but take most of it with a grain of salt. Since starting with iTOK, I Google quite a bit more.

Name one thing that would surprise people to learn about you.
I have had a pretty rough past that would make for a great movie.

If you could pick anyone, who would you choose as your mentor?
Jesus Christ

When you were a kid, what would you do that would always get you into trouble?
Lie

What was the last thing you ate?
Pork chops with an apple and onion gravy, mashed taters and green beans. (Yeah, my wife loves me!)

Is a picture worth a thousand words? Elaborate.
Depends on the picture but I imagine it is all in interpretation. Perception too often becomes reality when all it would really take is asking the person that created the picture what it is or the story behind it.

What is the one thing you wish people would do to keep their computer running properly?
Be more careful in what you download.

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Keep Your Identity Safe During National Cyber Security Awareness Week

cyber-security-blog-postSome months ago, my sister had her identity stolen. While she was able to get everything restored to mostly normal, she had a terrible time in the process. Months of calling people trying to convince them she was who she said she was as well as filing mountains of paperwork and paying fees, all so she could be legitimately identified as herself. Further, it impacted her ability to purchase a house last year (which, with four growing kids is essential) and it’s made many of their other purchases and just life in general a giant ball of frustration.

What this said to me is that cyber crime and identity theft can happen to anyone—including those of us like you and me who are sticklers about what info we share online.

To that end, if you think identity theft only happens to other people, you may want to reconsider how you are protecting yourself from ID theft after reading these facts:

  • According to http://fearlessweb.trendmicro.com, an estimated 12 million people fall victim to identity theft each year
  • Rolandtech.com reports that at least 10 million U.S. residents had personal data stolen in 2012
  • The Federal Trade Commission (FTC) states that while the majority of identity thieves obtain information to make purchases, the remaining victims of ID crimes find that personal information was appropriated for nonfinancial reasons, such as procuring tax forms or government documents
  • It takes much longer (years in some cases) to undo the damage done by ID thefts than the time it takes for criminals to steal your information (U.S. Department of Justice) (Just look at what happened to my sister…)

In support of Cyber Security Awareness Week, May 20,-24, 2013, we are presenting valuable tips that may help prevent you from becoming a victim of ID theft. Although not considered a “violent” crime, ID theft can be as emotionally devastating as experiencing something as traumatic as a home invasion or robbery. Taking these precautions and remaining vigilant of potential scams floating around the Internet can dramatically reduce your risk of suffering an identity theft experience.

Before throwing away credit applications, old checks, doctor bills, bank statements and other documents containing any type of your personal information, make sure you shred them into pieces too small to be reattached.

NEVER give out personal or financial information to anyone over the Internet or the phone unless you are 100 percent certain of whom the person is with which you are dealing. No matter how intriguing an unsolicited offer seems to be, don’t fall for it or the thief’s worthless sales pitch

When performing online transactions, only trust sites that use encryption software. You can recognize such sites by the lock icon located in the status bar.

Don’t use the same password over and over again. Strong passwords resistant to hacking contain a combination of letters, numbers and symbols.

Finally, don’t fall for phishing an email containing downloads or files that harbor malware designed to steal passwords. Keeping your antivirus software up-to-date and your firewall always “on” will also effectively protect your computer against ID theft.

–Andrew Parker, Managing Editor

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Infographic: How Safe are You From Cyber Attacks?

Welcome to National Cyber Security Awareness Week for 2013! As part of this week of awareness, we wanted to do a little research into what Cyber Crime costs all of us and how cyber criminals are targeting their victims. To that end, we’ve compiled an infographic with all sorts of fun stats, interesting items and more to peruse. Feel free to share this around and leave your comments below on what stat was most surprising to you.iTOK Cyber Security Infographic

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Meet the Techs: Jeremy Chase

Jeremy Chase 4Name
Jeremy Chase

Title at iTOK?
T2

Where did you grow up?
Sioux Falls, SD

 

How long have you been working for iTOK?
2 years and some months

Are you married?
No

Got any kids?
1

If you do have kids what are their names and ages?
Brendon is my 13 year old son

What’s the funniest thing one of your kids said to you when they were little?
Honestly, what’s made me laugh is his cursing on accident

How long have you been working in technology?
Getting paid since 1998

What got you interested in computers/technology in the first place?
My grandfather bought me a PC2

Where did you learn all of your mad computer skills?
School, experience, and certification exams

What is the strangest computer problem you’ve ever run into? (And how did you solve it?)
Strangest problem I’ve ever had was not at iTok. This lady thought her computer was possessed and took it in for an exorcism. I didn’t solve it, but apparently that did because we never heard from that customer again.

Are you a Mac or a PC person? (Or, do you just not care at all?)
Linux

What is the best piece of technology you’ve ever owned?
Kindle Fire

How many times a week does your Grandma/Grandpa/Mom/Dad/Uncle/Aunt call you to help them fix their computer?
Not many, I try to do preventative maintenance

How long do you spend on the phone with your relatives when they call with computer problems?
Less than 15 minutes, I remote in and fix it, just like we do for our customers

Favorite cereal?
Golden Grahams

When you were sick as a little kid, what did you watch on TV?
Airplane, Star Wars, and Indiana Jones

Favorite food?
Bar-B-Que

When you’re not fixing everyone’s technology and generally being awesome at it, what do you with your free time?
Run a college football podcast, go to sporting events, watch sports, play bass guitar, socialize with friends, play production, and hopefully auto racing in the future

What’s been the best vacation you’ve ever taken in your life?
Boston, MA for my best friend’s wedding. We went to a Sam Adams tour game at Fenway and a tour of historic sites. A good time had by all

The worst?
My parents took us on vacation in rural Alabama at a cabin with no AC and went on covered bridges tour

Favorite Movie?
Empire Strikes Back, The Departed, Indiana Jones and the Last Crusade, Monty Python and the Holy Grail

What is the #1 most played song on your iPod/MP3 device?
Rush-La Villa Strangiato

Got a favorite quote that you recite regularly?
Old age and treachery will always defeat youth and ambition – English Proverb

Best book you’ve ever read? Why?
Elmore Leonard-Rum Punch, super entertaining, turned into the movie Jacki Brown

Favorite site to visit on the internet?
ProFootBallTalk.com

Name one thing that would surprise people to learn about you.
I have no middle name

If you could pick anyone, who would you choose as your mentor?
Dead-Bill Hicks and Alive-Neil Degrasse Tyson

When you were a kid, what would you do that would always get you into trouble?
I skipped school quite a bit. I tried to come up with unique schemes of doing it

What was the last thing you ate?
Ham and Cheese sandwich, Potato Chips, and Diet Dew

Is a picture worth a thousand words? Elaborate.
Yes, usually a visual is so much more descriptive, and also more honest and factual. The telephone game can’t be played off a picture

What is the one thing you wish people would do to keep their computer running properly?
Routine maintenance, don’t just click through program installations

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Meet the Techs: Cassidy Reed

cassidy-reedName
Cassidy Reed

Title at iTOK?
Tier 2 Level 1 Technician

Where did you grow up?
Salt Lake City, Utah

How long have you been working for iTOK?
1+ Month

Are you married?
Nope

Got any kids?
Nope

How long have you been working in technology?
7+ years

What got you interested in computers/technology in the first place?
The wave of the future

Where did you learn all of your mad computer skills?
From mad computer techs :)

What is the strangest computer problem you’ve ever run into? (And how did you solve it?)
A: I’m sworn to secrecy. Apparently, it was too embarrassing for the person I was helping.

Are you a Mac or a PC person? (Or, do you just not care at all?)
PC but trying to learn Mac

What is the best piece of technology you’ve ever owned?
My Playstation 3 ;)

How many times a week does your Grandma/Grandpa/Mom/Dad/Uncle/Aunt call you to help them fix their computer?
Too many

How long do you spend on the phone with your relatives when they call with computer problems?
Too long

Favorite cereal?
Krave

When you were sick as a little kid, what did you watch on TV?
Flintstones

Favorite food?
General Tsao’s Chicken

When you’re not fixing everyone’s technology and generally being awesome at it, what do you with your free time?
Just being awesome at everything else :D

What’s been the best vacation you’ve ever taken in your life?
California, Sea world.

The worst?
Big Sky Montana

Favorite Movie?
Heavy Metal

What is the #1 most played song on your iPod/MP3 device?
Mt. Eden (Sierra Lionne)

Got a favorite quote that you recite regularly?
I help those who help themselves.

Best book you’ve ever read? Why?
Ready Player 1. Based on video games.

Favorite site to visit on the internet?
My e-mail!

Name one thing that would surprise people to learn about you.
I cannot gain weight.

If you could pick anyone, who would you choose as your mentor?
Tim Marshall. He’s one of the Tier 3 Techs here at iTOK. That means he’s one of the best of the best.

When you were a kid, what would you do that would always get you into trouble?
Everything I could.

What was the last thing you ate?
Pizza

Is a picture worth a thousand words? Elaborate.
Depends on how big the words are…

What is the one thing you wish people would do to keep their computer running properly?
Stop downloading viruses!

Posted in Computer Repair, Computer Speed, Computers, Technology | 1 Comment

iTOK Member Onboarding Program – Lesson #5

Welcome to Lesson #5 of the iTOK Member Onboarding Program. We’re excited that you’ve joined us and look forward to helping you keep your computer in tip-top shape.

For our final lesson, we’d like to introduce you to all the ways you can stay connected with iTOK and stay up-to-date on your technology. Our goal is to make sure that you get the most out of your technology. To that end, we’ve set up several ways for you to get the latest from our technology experts—wherever you are.

Here are the top 4 ways you can learn the best tips and tricks for your computer

  1. Facebook or Twitter – While you’re browsing Facebook looking and pictures of friends, kids or grandkids, why not learn a little bit on how to better use your computer. Every day, we’re posting tips, tricks, and other little tidbits to help you get the most out of your technology. Be sure to like us today!
  2. The iTOK Blog – With several articles posted weekly, the iTOK blog is a treasure trove of knowledge, value and all sorts of insights into how you can best use your technology. Heck, you’re reading the blog right now! Be sure to subscribe in the upper right hand corner of this page or follow us on Facebook or Twitter to get the latest updates to the blog.
  3. The iTOK Tech Newsletter – As a subscriber, each month, you’ll get an email from us filled with the latest and greatest ways to utilize your computer. From reviews of the latest gadgets to profiles of our fantastic techs, you’ll be kept up-to-date on the best way to get the most from your technology.
  4. Tech Tuesday – Every Tuesday here at iTOK, we hold a tech party with our customers! From the latest tips to the coolest stuff we’ve found recently, Tuesdays are our days to let our hair down and just talk about how we can improve lives through technology. When it’s all said and done, we share the party with our customers and encourage them to get in on the conversation. It’s a blast!

Well, that’ll do it for your five initial lessons on how to work with iTOK. If you missed any of the previous four lessons you can find them here, here, here and here. And, as always, if you have a problem, question, tip or anything else you’d like us to talk about, don’t hesitate to drop us a line or give us a call.

We’re excited to have you on board and can’t wait to make sure your technology is the best it can possibly be!

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